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Help and Information

HELP AND INFORMATION

Find a fast answer to your question here or check our Terms and Conditions pages

  • How long will it take to receive my order?

    Orders made and paid before 15:00 will be processed the same day on working days. Our partner, BPOST, offers next-day delivery from Monday to Friday.

    If you want to pick-up an item, please get in contact through Whatsapp on +32 478 22 70 47.

  • What if I want to switch colour or size?

    If you need a different colour or size, please return the item in the original box with your order details enclosed. One-time returns are free; we normally provide you with a voucher for the shipping cost but if you get in contact through hello@coletoriginal.com we can also send you the shipping label.


    If you would like to return an item without replacement, please check our Return Policy

  • What type of payment methods do you accept?

    We accept payments via Mollie and PayPal or transfers directly to our bank account: KBC BE95 7340 5026 0658.

    Orders paid on our bank account will be shipped once the payment is received.

  • What size will fit me?

    Our fabrics are a combination of bamboo (95%) and elastane (5%) so there's a wide window between sizes. 

    For example: 65 kg and 178 cm will fit a M if preferred to be worn a bit wider but will also fit an S. I also wore the M while pregnant :) and it fitted perfectly.

  • Item out of stock?

    As we will never produce too much pieces, it might be possible that your size or colour is out of stock.

    You can sign up for a restock alert through this page.

Talk to us today!

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