14 DAYS RETURN POLICY

Do you wish to change colour or size? Are you not satisfied with your purchase?

Don't worry, you have 14 days to change your mind.

We don't do free returns but we will provide you with a voucher for the shipping costs you've made. Without proof of shipment with Track & Trace code, lost returns will not be refunded nor will they be turned into a voucher, this also counts for returns that don't arrive on time (14 days + 14 days).

What are the conditions?
You notify us within the term of 14 calendar days after receipt that you will cancel the agreement – send an email to: hello@coletoriginal.com
We advise you to keep the items in original condition and / or packaging including tag. For collars, we ask you to send bag the zipper bags too.

If the item you return is damaged or the packaging is missing, we can hold you liable for the depreciation that the good has suffered as a result and claim compensation for it that is proportional to this depreciation. (article VI.51 §2 WER)
Make sure to include the return form, which you can download below, in your return package. If this is not the case, returns cannot be processed and refunded.

3 steps to return:

STEP 1
Inform us about the return within 14 days after receiving your package via coletoriginal.be/return

After this notification, you have 14 days to send back the goods.

STEP 2

We advise you to return the goods, unused, undamaged and in the original packaging, accompanied by the original labels and add the completed return form that you can DOWNLOAD HERE.

Make sure to include this form in your package. If this is not the case, returns cannot be processed and refunded. The return form is not the same as the return label. This label must be created at a shipping company of your choice. Returns are at your own expense except for exchanges (first switch is free - voucher will be provided). The costs depend on the shipping method you choose. Without proof of shipment with Track & Trace code, lost returns will not be refunded nor will they be turned into a voucher, this also counts for returns that don't arrive on time (14 days + 14 days).

TO:

COLET

KOUTERSTRAAT 27

9750 KRUISEM

STEP 3

You will receive the paid amounts as quickly as possible on the account number you have chosen. We undertake to make the refund at the latest within a period of 14 days after we have received the goods back from you.

EXCHANGE

If you need a different size or colour of an item, then you’ll need to place a new order and exchange the wrong item.(see step 1, 2 and 3)